FAQ

Frequently asked questions

What file type do I need?


The file format we use is an STL file. We can accept STEP files and other cad files. For simplicity, STL would be ideal as we use this format to quote and once work begins, we then use the STL orientate the part, create scaffolding to hold it in place during printing and nest it with other parts.




What's the lead time?


We work in 3 brackets of lead time which vairy between services. SLA: 1-2 days, 3-4 days, 8-9 days. SLS: 3-4 days, 5-6 days, 8-9 days.

Casting: depends on the job but a minimum of 1 week for tooling and trials

For short-run digital manufacturing (as opposed to single item prototyping) lead time is agreed at the time, typically 1-02 weeks depending on volume and post-processing options




Do you print colour?


We choose materials for their technical qualities and those properties dictate their colour , however we can then dye SLS, spray paint SLA or SLS and add pigments in the casting process for silicone or polyurethane.




How does payment work?


If you have an account set up, we will print on receipt of a purchase order and can invoice you to pay. If you don't have an account with us we will need payment before the process is started.




Do you scan parts?


No we don't. We don't offer a scanning service as often, the file is not print quality and requires a lot of post-processing to get the part pure again – which customers often question. It can be easier and faster to CAD the parts up from scratch.




What is your printing capacity?


Our SLA Printers have a bedsize of 250x250x240mm and our SLS Printers have a bedsize of 320x320x400





Everything you need to know.

Billing,

Pricing &

claims

Payments Accepted

We accept invoicing payments, bank transfer and over the phone card transactions and in-house eftpos.

Cancellation Policy

Once an order is placed we can't refund the money as the print is underway, we can't take liability for this. 

Returns Policy

Parts must be returned unused and entire within 48 hours of receipt in order to make a claim. Claims would only be considered on the grounds that the part is not to specification in terms of dimensionality or surface finish (remembering that some evidence of layer steps is inevitable in 3D printing even after post-processing)